Return &amp; Refund Policy

Return & Refund Policy

Last updated: March 1, 2026

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

·The item must be unused and in its original condition

·The item must be in the original packaging

·Proof of purchase (order number or receipt) is required

Non-returnable Items

The following items cannot be returned:

·Customized or personalized items

·Clearance or final sale items

·Adult-themed products (for hygiene reasons)

Return Process

To start a return, please contact us:

Email: tangyihang0709@gmail.com
WhatsApp: +86 133 8691 3217

Please include:

·Your order number

·Reason for return

·Photos (if item is damaged or incorrect)

We will provide return instructions once your request is approved.

Return Shipping

·We offer free shipping on all orders

·If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost

·For other reasons, the customer is responsible for return shipping costs

·Original shipping fees are non-refundable

Refunds

Once we receive and inspect your return:

·We will notify you of the approval or rejection

·If approved, your refund will be processed within 3–5 business days

·Refunds will be issued to your original payment method

Exchanges

We only replace items if they are:

·Defective

·Damaged

·Incorrect

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Include photos and your order number for faster processing.

Order Cancellation

·Orders can be canceled within 12 hours of purchase

·After this time, orders may already be processed or shipped

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