I. Return Policy
Return period: Returns can be made within 7 days from the date of purchase. If 7 days have passed, no refund or exchange service can be provided.
Return conditions: The product must be unused, in the same condition as when purchased, and still in the original packaging.
II. Refund Policy
After receiving the returned product and inspecting it, an email will be sent to notify you that the returned product has been received and inform you of the approval or rejection of the refund application.
If the refund application is approved, the refund will be processed within 3 days, and the amount will be automatically refunded to the credit card or original payment method.
If you haven't received the refund, you can first check your bank account, then contact your credit card company and the bank. If you still haven't received the refund, you can contact the merchant through tangyihang0709@gmail.com or the online customer service on the webpage.
III. Exchange Policy
Exchanges can only be made if the product is defective or damaged. If you need to exchange it, send an email with qualified photo proof to tangyihang0709@gmail.com or the online customer service, and send the product to the designated address.
IV. Gift Policy
If the product was marked as a gift when purchased and sent directly to you, after returning the product, you will receive a gift voucher with a value equal to that of the returned product.
If the product was not marked as a gift when purchased, or the gift giver had the order sent to themselves first and then gave it to you later, the merchant will refund the gift giver, and the gift giver will be informed of your return.
V. Shipping Policy
If the return is not due to product quality issues, you are responsible for the shipping cost of the return, and the shipping cost is non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.
If the refund is due to product quality issues, the return shipping cost will be borne by us.
VI. Policy Changes
You can view the latest version of the return and refund policy on this page at any time. The merchant reserves the right to update, change or replace any part of these return and refund policies at its sole discretion. You are responsible for regularly checking the website to understand the changes. Continued use or access to the website indicates acceptance of these changes.