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Shipping Info
I. Shipping Methods
We cooperate with multiple well-known express delivery partners to provide you with reliable standard express delivery services.
Standard express delivery usually ships within 2 to 4 working days after order processing. Depending on the destination, the estimated delivery time is 5 to 15 working days.
You can view the shipping progress of your package in real time on the order tracking page. We will provide you with the express tracking number and tracking link after shipping.
Please note that for international orders, you may need to pay customs duties, import taxes, and other related fees. These fees are borne by you (the recipient). We recommend that you understand the relevant tax policies of the destination country before placing an order.
We cooperate with multiple well-known express delivery partners to provide you with reliable standard express delivery services.
Standard express delivery usually ships within 2 to 4 working days after order processing. Depending on the destination, the estimated delivery time is 5 to 15 working days.
You can view the shipping progress of your package in real time on the order tracking page. We will provide you with the express tracking number and tracking link after shipping.
Please note that for international orders, you may need to pay customs duties, import taxes, and other related fees. These fees are borne by you (the recipient). We recommend that you understand the relevant tax policies of the destination country before placing an order.
II. Shipping Cost Calculation
The shipping cost is calculated based on the weight, size, and destination of the order. At checkout, the system will automatically calculate the accurate shipping cost according to the shipping address you enter.
For some specific promotional activities or orders that meet a certain amount, we may offer free shipping services. The conditions and scope of application for free shipping will be clearly stated on the activity page or in relevant notifications.
The shipping cost is calculated based on the weight, size, and destination of the order. At checkout, the system will automatically calculate the accurate shipping cost according to the shipping address you enter.
For some specific promotional activities or orders that meet a certain amount, we may offer free shipping services. The conditions and scope of application for free shipping will be clearly stated on the activity page or in relevant notifications.
III. Shipping Range
Our international shipping service covers multiple countries and regions around the world. You can select your country or region on the checkout page to place an order.
However, please note that due to the laws, regulations, or policy restrictions of some countries, we may not be able to provide shipping services to certain areas. If you cannot select your destination country during the ordering process, it means that we currently do not support shipping to that area.
Our international shipping service covers multiple countries and regions around the world. You can select your country or region on the checkout page to place an order.
However, please note that due to the laws, regulations, or policy restrictions of some countries, we may not be able to provide shipping services to certain areas. If you cannot select your destination country during the ordering process, it means that we currently do not support shipping to that area.
IV. Order Processing and Shipping Time
4.1 Order Processing
We will process your order as soon as possible after receiving it. Generally, the order processing time is 3 working days. During this period, we will check your order information, inspect the product inventory, and prepare for shipping.
If your order contains customized products or products that require special processing, the order processing time may be extended accordingly. We will promptly notify you of the expected extended processing time on the order details page or via email.
4.2 Shipping Time
After the order is processed, we will arrange shipping as soon as possible. The shipping time is usually within 3 working days after order processing, and the specific time depends on the product inventory situation and warehouse operation arrangements.
Once shipped, the order status will change to facilitate you to track the shipping status of the package at any time.
4.1 Order Processing
We will process your order as soon as possible after receiving it. Generally, the order processing time is 3 working days. During this period, we will check your order information, inspect the product inventory, and prepare for shipping.
If your order contains customized products or products that require special processing, the order processing time may be extended accordingly. We will promptly notify you of the expected extended processing time on the order details page or via email.
4.2 Shipping Time
After the order is processed, we will arrange shipping as soon as possible. The shipping time is usually within 3 working days after order processing, and the specific time depends on the product inventory situation and warehouse operation arrangements.
Once shipped, the order status will change to facilitate you to track the shipping status of the package at any time.
V. Shipping Restrictions and Precautions
5.1 Packaging Requirements
To ensure that your products are not damaged during transportation, we will use professional packaging materials and methods to pack the products.
However, if the product you purchased is special or fragile, it is recommended that you immediately check whether the packaging is intact upon receipt and handle it carefully when opening. If you find that the product is damaged during transportation, please contact our customer service team in time, and we will handle it for you according to the relevant after-sales service policies.
5.2 Address Accuracy
When placing an order, please ensure that the shipping address you fill in is accurate and complete, including detailed street address, house number, city, province, postal code, and contact person's name and phone number.
If the package cannot be delivered or is delayed due to incorrect or incomplete address provided by you, additional shipping costs or other problems may occur. Therefore, please carefully check the address information before submitting the order. If there are any changes or questions, please contact us in time for modification.
5.3 Holidays and Special Periods
During holidays (such as Spring Festival, National Day, etc.) and special periods (such as natural disasters, epidemics, etc.), express delivery and shipping services may be affected to some extent, resulting in extended delivery times.
We will closely monitor the relevant situation and do our best to coordinate with express delivery partners to ensure that your package can be delivered as soon as possible. However, during these special periods, the uncertainty of delivery time may increase. Please make shopping plans in advance and wait patiently. At the same time, we will also promptly notify you of changes in shipping conditions through website announcements, emails, and other means.
5.1 Packaging Requirements
To ensure that your products are not damaged during transportation, we will use professional packaging materials and methods to pack the products.
However, if the product you purchased is special or fragile, it is recommended that you immediately check whether the packaging is intact upon receipt and handle it carefully when opening. If you find that the product is damaged during transportation, please contact our customer service team in time, and we will handle it for you according to the relevant after-sales service policies.
5.2 Address Accuracy
When placing an order, please ensure that the shipping address you fill in is accurate and complete, including detailed street address, house number, city, province, postal code, and contact person's name and phone number.
If the package cannot be delivered or is delayed due to incorrect or incomplete address provided by you, additional shipping costs or other problems may occur. Therefore, please carefully check the address information before submitting the order. If there are any changes or questions, please contact us in time for modification.
5.3 Holidays and Special Periods
During holidays (such as Spring Festival, National Day, etc.) and special periods (such as natural disasters, epidemics, etc.), express delivery and shipping services may be affected to some extent, resulting in extended delivery times.
We will closely monitor the relevant situation and do our best to coordinate with express delivery partners to ensure that your package can be delivered as soon as possible. However, during these special periods, the uncertainty of delivery time may increase. Please make shopping plans in advance and wait patiently. At the same time, we will also promptly notify you of changes in shipping conditions through website announcements, emails, and other means.
VI. FAQs
6.1 How can I query the shipping status of my order?
You can log in to your account and find the order you want to query on the "Order History" or "My Orders" page. Click the "Track Package" button in the order details to jump to the express tracking page to view the shipping status.
You can also directly use the express tracking number provided in our shipping notification email to query on the official website of the corresponding express delivery company.
6.2 When can I expect my package to arrive?
After successfully submitting the order, you can view the estimated delivery time on the order details page. The estimated delivery time is estimated based on our experience and the information provided by express delivery partners, but the actual delivery time may vary due to various factors.
You can obtain more accurate delivery time information by tracking the shipping status of the package. If your package is delayed due to abnormal circumstances during transportation, the express delivery company will contact you or update the shipping status information in time. If you have any questions about the delivery time, you can also contact our customer service team at any time, and we will do our best to help you.
6.3 Can I modify my shipping address?
If your order has not been shipped yet, you can contact our customer service team to try to modify the shipping address. However, please note that modifying the address may lead to an extension of the order processing time, and we cannot guarantee that the modification will be successful.
If your order has been shipped, generally speaking, the shipping address cannot be modified. In this case, you can contact the express delivery company to negotiate whether the delivery address can be changed, but you may need to bear certain costs and risks. Therefore, please carefully check the shipping address when placing an order to ensure its accuracy.
6.4 What should I do if my package is lost or damaged?
If you find that the package is lost or damaged upon receipt, please take photos immediately as evidence and contact our customer service team. We will verify and investigate with the express delivery company and provide you with corresponding solutions according to the specific situation, such as resending products, refunding, or compensating.
When handling issues of lost or damaged packages, we will follow the relevant after-sales service policies and the compensation regulations of the express delivery company to ensure that your rights and interests are protected. However, please understand that the entire handling process may take some time. We will communicate the progress with you in time and solve the problem for you as soon as possible.
6.1 How can I query the shipping status of my order?
You can log in to your account and find the order you want to query on the "Order History" or "My Orders" page. Click the "Track Package" button in the order details to jump to the express tracking page to view the shipping status.
You can also directly use the express tracking number provided in our shipping notification email to query on the official website of the corresponding express delivery company.
6.2 When can I expect my package to arrive?
After successfully submitting the order, you can view the estimated delivery time on the order details page. The estimated delivery time is estimated based on our experience and the information provided by express delivery partners, but the actual delivery time may vary due to various factors.
You can obtain more accurate delivery time information by tracking the shipping status of the package. If your package is delayed due to abnormal circumstances during transportation, the express delivery company will contact you or update the shipping status information in time. If you have any questions about the delivery time, you can also contact our customer service team at any time, and we will do our best to help you.
6.3 Can I modify my shipping address?
If your order has not been shipped yet, you can contact our customer service team to try to modify the shipping address. However, please note that modifying the address may lead to an extension of the order processing time, and we cannot guarantee that the modification will be successful.
If your order has been shipped, generally speaking, the shipping address cannot be modified. In this case, you can contact the express delivery company to negotiate whether the delivery address can be changed, but you may need to bear certain costs and risks. Therefore, please carefully check the shipping address when placing an order to ensure its accuracy.
6.4 What should I do if my package is lost or damaged?
If you find that the package is lost or damaged upon receipt, please take photos immediately as evidence and contact our customer service team. We will verify and investigate with the express delivery company and provide you with corresponding solutions according to the specific situation, such as resending products, refunding, or compensating.
When handling issues of lost or damaged packages, we will follow the relevant after-sales service policies and the compensation regulations of the express delivery company to ensure that your rights and interests are protected. However, please understand that the entire handling process may take some time. We will communicate the progress with you in time and solve the problem for you as soon as possible.